We're Here to Help

Whether you have questions about our products, need support with an order, or just want to share your experience, our team is ready to assist you with care and discretion.

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Which Ways to Reach Us

Email Support

For general inquiries and product questions

support@zerochu.com

Response time: Within 24 hours

WhatsApp

For quick questions and order support

+86 189-2345-7277

Mon-Fri: 9am-6pm (GMT+8)

Business Inquiries

For wholesale, partnerships, and media

biz@zerochu.com

Response time: 1-2 business days

Frequently Asked Questions

How long does shipping take? +
We offer worldwide shipping with delivery times varying by location. Most orders ship within 1-2 business days. Standard shipping to the US and Europe typically takes 7-14 business days, while expedited options (3-7 days) are available at checkout.
Is your packaging discreet? +
Yes, absolutely. All ZEROCHU orders are shipped in plain, unmarked packaging with no indication of the contents. The shipping label will show our corporate name "ZC Trading Co." with no reference to adult products.
What is your return policy? +
We offer a 30-day satisfaction guarantee on all unopened and unused products. For hygiene reasons, we cannot accept returns on opened intimate products unless they are defective. If you receive a defective product, please contact our support team within 14 days of delivery.
Are your products body-safe? +
Yes, all ZEROCHU products are made from medical-grade silicone, ABS plastic, and other body-safe materials. They are non-toxic, phthalate-free, latex-free, and hypoallergenic. You can learn more about our safety standards on our Safety & Trust page.
Do you offer wholesale pricing? +
Yes, we offer wholesale pricing for retailers, wellness centers, and other businesses. Please email biz@zerochu.com with your business details and we'll send you our wholesale catalog and pricing information.
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Our Commitment to You

At ZEROCHU, we understand that reaching out about intimate products requires trust and sensitivity. That's why we're committed to providing thoughtful, discreet, and helpful responses to every inquiry.

Typical response times: Email inquiries are answered within 24 hours on weekdays. WhatsApp messages typically receive responses within 2-4 hours during business hours (9am-6pm GMT+8).

Your privacy is our priority. All communications are kept strictly confidential, and we never share your information with third parties.