Your journey to mindful sensation begins here. Explore our comprehensive guide to using, caring for, and getting the most from your ZEROCHU products. Designed with compassion, curiosity, and care.
Begin Your Journey →Welcome to your ZEROCHU journey. Whether this is your first intimate product or you're expanding your collection, this guide will help you start with confidence and comfort.
Your ZEROCHU arrives in discreet packaging. Inside, you'll find your product, USB charging cable, and instruction manual. Take a moment to familiarize yourself with all components.
Read More →Before first use, fully charge your device. Connect the USB cable to a power source (computer, wall adapter). Charging time is typically 2-3 hours. The indicator light will show when fully charged.
Read More →Start with the lowest intensity setting in a relaxed, private environment. Experiment with different positions and pressures. There's no "right" way—only what feels good for you.
Read More →Choose a private, comfortable space where you won't be interrupted. Consider lighting, temperature, and ambiance. You might want to have towels, lubricant, and cleaning supplies nearby.
Pro Tip: Dim lighting or candles can help create a relaxing atmosphere for exploration.
Even though products are sanitized during manufacturing, always clean before first use. Use warm water and mild soap, or a dedicated toy cleaner. Rinse thoroughly and pat dry.
Begin with the lowest vibration setting. Explore different areas with light pressure before increasing intensity. Your body may need time to adjust to new sensations.
Pro Tip: Use water-based lubricant to enhance comfort and sensation, especially with penetration toys.
Pay attention to how your body responds. If something feels uncomfortable, stop or adjust. Pleasure should never cause pain. Take breaks as needed—this is about exploration, not endurance.
Your safety is our highest priority. These guidelines ensure you can explore with confidence, knowing your wellbeing comes first.
Do clean your product before and after every use with mild soap and warm water or a dedicated toy cleaner.
Don't use harsh chemicals, bleach (except diluted for silicone), or abrasive cleaners that can damage materials.
Do store your products in a clean, dry place away from direct sunlight and extreme temperatures.
Don't leave products in damp environments like shower shelves where mold and bacteria can grow.
Do use water-based or silicone-based lubricants with silicone toys (silicone lubricant is safe with high-quality medical-grade silicone).
Don't use oil-based lubricants (vaseline, coconut oil) with silicone toys as they can break down the material over time.
Do inspect your product regularly for any signs of damage, cracks, or wear. Discontinue use if damage is found.
Don't use a product that shows signs of damage, even if it still works electrically.
Do charge your device fully before first use and avoid letting the battery completely drain between charges.
Don't charge your device overnight or leave it plugged in for extended periods after reaching full charge.
If you have medical conditions affecting sensation (like diabetes), are pregnant, or have recently had surgery, consult your healthcare provider before use.
Always use lubricant to reduce friction and increase comfort. Water-based is universally safe. For silicone toys, spot test silicone lubricant first.
Pain is your body's warning system. If you experience discomfort, bleeding, or unusual sensations, stop immediately and consult a healthcare provider if needed.
ZEROCHU products are crafted from premium, body-safe materials. Proper care ensures longevity, safety, and optimal performance.
Understanding what your products are made from helps you care for them properly and use them safely.
Non-porous, hypoallergenic, and easy to clean. Our platinum-cure silicone contains no phthalates, BPA, or latex. It's body-safe and retains its shape and texture over time.
High-quality, durable plastic that's non-porous and body-safe. Used for handles, controls, and structural components. Easy to clean and sanitize.
Used in some components for weight and durability. Completely body-safe, non-porous, and easy to sterilize. Adds a premium feel and balance to products.
Wash with mild, unscented soap and warm water. Use a soft cloth or your hands—avoid abrasive sponges. Rinse thoroughly to remove all soap residue. Pat dry with a clean towel.
For silicone toys: Use a 10% bleach solution (1 part bleach to 9 parts water) for 10 minutes, then rinse thoroughly. Alternatively, use a dedicated toy cleaner or boil for 3-5 minutes (check product specifications first).
Important: Never boil products with electronic components. Only pure silicone without electronics can be boiled.
Allow products to air dry completely before storing. Store in a clean, dry place away from direct sunlight. Use provided storage bags or a dedicated container. Don't let silicone toys touch each other in storage.
Charge fully before first use. Avoid letting battery completely drain. Store with partial charge if not using for extended periods. Don't leave charging overnight.
Intimacy products are tools for self-discovery, connection, and holistic wellbeing. This chapter explores the mindful approach to sensation.
Rather than chasing intensity, focus on sensation. Notice textures, temperatures, rhythms. How does subtle vibration differ from deep rumble? What patterns feel most pleasurable?
Connect your breath to sensation. Notice how your body responds. Deep, slow breathing can enhance relaxation and receptivity. Try syncing breath patterns with vibration rhythms.
Approach exploration with curiosity rather than expectations. There's no "right" way to experience pleasure. Notice what feels good without judging preferences or responses.
A simple 10-minute practice to deepen your connection with sensation:
Begin with 1 minute of quiet breathing. Set an intention: "I explore with curiosity and care."
2 minutes noticing bodily sensations without judgment, starting from feet to head.
5 minutes exploring with your product, focusing on sensation rather than outcome.
2 minutes of quiet reflection, noticing how your body feels after exploration.
Encountering issues? Most common problems have simple solutions. If you need further assistance, our support team is always here to help.
Possible causes and solutions:
1. Battery completely drained: Leave charging for at least 30 minutes before trying to turn on.
2. Charging port issue: Ensure the charging port is completely dry. Use a different USB cable or power source.
3. Button not responding: Press and hold the power button for 5-10 seconds to perform a hard reset.
4. Charging indicator not lighting: The battery may be deeply discharged. Leave charging for 2-3 hours.
Possible causes and solutions:
1. Low battery: Charge fully and test again.
2. Lubricant in motor area: Ensure product is clean and dry, especially around seams and buttons.
3. Normal wear: All motors gradually lose power over hundreds of hours of use.
4. Button/control issue: Try different intensity settings to see if specific patterns are affected.
Possible causes and solutions:
1. Normal operation: Some warmth is normal, especially with extended use at high intensities.
2. Overheating: If uncomfortably hot, turn off immediately and allow to cool. Don't use for extended periods at maximum intensity.
3. Battery issue: If warmth comes from charging port or battery area during use, discontinue use and contact support.
4. Environmental factors: Ensure you're using in a well-ventilated area, not under blankets or pillows that trap heat.
Possible causes and solutions:
1. Residue from lubricant or cleaner: Wash thoroughly with mild soap and warm water, ensuring all residue is removed.
2. Material breakdown: Silicone can degrade if exposed to incompatible lubricants or cleaners. Avoid oil-based lubes and harsh chemicals.
3. Storage conditions: Store in a cool, dry place. Don't let silicone toys touch each other in storage.
4. Powdering: Lightly dust with cornstarch (not talcum powder) to restore smooth feel. Wash off before next use.
Possible causes and solutions:
1. Moisture under buttons: Ensure product is completely dry, especially button areas. Use a hairdryer on cool setting if needed.
2. Reset the device: Turn off, charge for 30 minutes, then try again.
3. Clean button area: Gently clean around buttons with a cotton swab and isopropyl alcohol (let dry completely before use).
4. Firmware/software issue: For app-connected devices, ensure app and firmware are updated to latest version.
Our support team is available to help with any issues not covered here. Please have your product model and purchase information ready when contacting us.
Contact Support →Now that you're equipped with knowledge and guidance, explore our curated collection of products designed with the same thoughtful approach.