We're committed to making your ZEROCHU experience seamless from order to delivery, and beyond. Find all the details about our shipping, return, and warranty policies below.
View Shipping Policy →Enjoy free shipping on all orders with no minimum purchase. Your privacy is our priority, which is why every package is shipped in 100% discreet packaging.
Free Shipping on all orders. No minimum purchase required.
100% discreet packaging - Your order arrives in a plain, unmarked box. Neither company name nor product information is visible on the packaging.
Secure delivery - All packages require signature confirmation for added security.
Delivery times vary depending on your location. Here's what you can expect:
| Region / Country | Estimated Delivery Time |
|---|---|
| USA, Canada, United Kingdom | 2-4 business days |
| Australia, France, Germany, Spain, Italy | 4-14 business days |
| Other European Countries | 5-16 business days |
| Rest of the World | 7-20 business days |
Orders are processed within 24 hours of purchase. You'll receive a tracking number via email once your order ships, typically within 24-48 hours of order confirmation.
Important Note: Delivery times are estimates and may occasionally be delayed due to customs processing or carrier issues. We monitor all shipments and will proactively notify you of any significant delays.
We ship worldwide. International orders may be subject to:
We cannot control or predict customs fees. Declared values on customs forms reflect actual product prices.
30-Day Satisfaction Guarantee: We offer a 30-day return policy from delivery date for unused, unopened items in original packaging.
1-Year Manufacturer Warranty: All ZEROCHU products come with a 1-year warranty against manufacturing defects.
Hygiene First: For safety reasons, we cannot accept returns on opened intimate products unless defective.
To be eligible for a return, your item must be:
We offer replacements or refunds for items that arrive damaged or are defective. Please contact us within 14 days of delivery for defective items.
Important: Warranty does not cover damages from improper use, excessive wear, disassembly, or unauthorized modifications.
Note: Items returned without prior authorization will not be accepted.
ZC Trading Co.
3381 Summers Court
Riverside, CA 92501
USA
Phone: (+1) 626-274-2518
International customers: Contact us for return instructions specific to your region.
Refunds are issued to the original payment method within 5-10 business days after we receive and process your return. Please allow additional time for your bank or credit card company to process the refund.
For fastest service, return the original item and place a new order for the desired product. Contact us if you need assistance with exchanges.
EU customers have the right to cancel orders within 14 days of delivery for any reason. Items must be unused, in original packaging with all accessories.
Tip for Faster Service: When contacting us about a potential defect, please include your order number, photos/video of the issue, and a brief description. This helps us resolve your concern more quickly.
Your order ships in a plain, unbranded box with no indication of the contents. The sender name on the label shows "ZC Trading Co." - there is no mention of ZEROCHU, adult products, or any suggestive language on the packaging. Your privacy is completely protected from delivery personnel and anyone else who might handle the package.
Please inspect your order upon delivery. If you receive a damaged or defective item, contact us within 14 days at support@zerochu.com. Include your order number, photos of the damage/defect, and a brief description. We'll arrange a replacement or refund, including return shipping costs for verified defects.
Once we receive your return, refunds are typically processed within 5-10 business days. The refund will appear on your original payment method within 1-2 additional billing cycles, depending on your bank or credit card company. If 15 business days have passed since we approved your return and you haven't received your refund, please contact us.
For hygiene and safety reasons, we cannot accept returns on opened intimate products unless they are defective. All returns must be unused, in original condition, and in their original packaging. The only exception is for verified manufacturing defects, which are covered under our 1-year warranty.
Our warranty covers manufacturing defects in materials and workmanship for one year from the purchase date. This includes issues like battery failure, motor defects, or material flaws. The warranty does not cover damages from improper use, accidents, unauthorized modifications, normal wear and tear, or improper cleaning. Proof of purchase is required for warranty claims.
Yes, we ship worldwide. International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the recipient. These fees vary by country and are not included in the product price or shipping cost. We cannot predict or control these charges. The declared value on customs forms will reflect the actual product value.
Our customer support team is here to help with shipping questions, return requests, or any concerns about your ZEROCHU experience. We typically respond within 24 hours.
"Cure late-night loneliness in 3 seconds, try ZEROCHU."